The Louis Trichardt post office has maintained its track record as the best Post Office in Limpopo.
Louis Trichardt Post Office achieved a score of 99,78% conformance to operational standards during the latest assessment by the post office. With that, the Louis Trichardt Post Office achieved close to a 100% for the third time in a row.
Ndala Mnisi, group executive in charge of post office outlets, presented a special trophy to Louis Trichardt Post Office for this achievement. Mnisi says he is very proud of the team at the Louis Trichardt Post Office.
"The aim of the oversight programme, where we check the extent to which post offices conform to operational requirements, is to improve customer service."
Mnisi says the programme also looks at queue lengths, customer compliments and suggestions, right down to the cleanliness of the branch – everything that affects the customer's experience.
Dries Rossouw, branch manager at the Louis Trichardt Post Office, attributes the success of the branch to team work. "This is not one person's trophy," he says. "We received this award because we all work together to give our customers a better experience."
The Louis Trichardt Post Office does an average of 1 400 transactions per day and has seven postmen who deliver around 16 000 mail items per week to the town. (Article and photo supplied)